Developing the “plus” at Pack & Send Plus – Roundabout of Waterbury

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Pack & Send Plus at Waterbury Roundabout officially has new owners since Friday 1st October.

Owner Darrick Pitstick handed over the keys to the business he founded with his partner Richard Drill and has run TYKE Solutions LLC for the past 13 years, which is couple Mae and Tyler “Tito” Keefe, also of Waterbury.

The Keefes plan to keep the operation intact with the same name, location, offerings and staff and they hope to grow the business by offering new products and services in the months to come.

“The new owners are perfect. It’s a young, energetic team with a lot of new ideas and skills, ”said Pitstick. “They are actively involved in volunteering in the city and are really looking forward to being part of the business community. ”

Mae and Tyler are members of the Waterbury Arts organization and Tyler recently joined the Revitalizing Waterbury Board of Directors where he volunteered with its Marketing and Tourism Committee.

“When we came back to Vermont three years ago, we knew Waterbury was where we wanted to settle. It’s a beautiful place with great people, a vibrant culture and a bright future, ”said Tyler“ Tito ”Keefe. “We are delighted to expand our reach in the community as business owners and we consider ourselves lucky to do so with the acquisition of Pack & Send Plus. Darrick has done an amazing job supporting the city and the neighbors he loves, and we hope to continue that legacy.

Mae holds a BA in Philosophy from the University of Vermont and an MA in Information Technology from Bentley University; Tyler holds a BA in Small Business Management and Human Resources from Champlain College and an MA in Organizational Communication and Leadership from Northeastern University.

Pitstick said he plans to continue in the store until mid-October for the transition. The company offers packaging, shipping, copying, printing, photo reproduction and more.

Once aware of current operations, the Keefes will look to add new elements to the store’s offerings, such as small business, e-commerce and marketing consulting, web design, graphic design, and digital media services.

“The products and services we aim to develop complement the offerings of Pack & Send Plus,” said Mae Keefe. “It will be really cool to turn an already established and reputable business into something even more complete for residents, nonprofits and businesses in the community.”

The new owners said they were eager to meet with customers and hear any suggestions for new services they could include next. They note that regulars will continue to see staff members Jon, Ian and Chris at the counter.

In a social media post on Friday, Pitstick called out the decision to sell bittersweet. He said he plans to take a break and explore new opportunities. “No chance of me retiring,” he said.


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